Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Latest from Paul Gillin

CASE STUDY

From credit ratings to AI in the cloud: Experian’s quiet reinvention

It began as a note stuck to the wall during a 2018 brainstorming session at Experian plc’s consumer business unit. The two-word idea — “score boost” — was one of a hundred that came up that day, but it was the one that helped save the company’s $2 billion consumer services business. Experian’s consumer division ...

Red Hat Linux gets offline management, quantum threat mitigation and new AI features

Red Hat today announced multiple product updates across its Linux, OpenShift and artificial intelligence portfolios, focusing on hybrid cloud performance, post-quantum security and developer productivity. They include the general availability of Red Hat Enterprise Linux 10.1 and 9.7 and Red Hat Developer Hub 1.8, all of which integrate AI-driven management tools designed to simplify operations ...

Couchbase enhances mobile platform with JavaScript support and peer-to-peer synchronization

Citing rival MongoDB Inc.’s recent decision to phase out support for its mobile database, Couchbase Inc. today is doubling down with updates to its Couchbase Mobile platform aimed at supporting edge applications in environments where internet access is limited or unavailable. Key enhancements include JavaScript support for the Couchbase Lite embedded, document-based NoSQL database, improved ...

Red Hat strengthens OpenShift with AI, security and virtualization upgrades

IBM Corp. subsidiary Red Hat today released version 4.20 of its OpenShift enterprise Kubernetes platform for software container orchestration. This release, which is now generally available, adds new artificial intelligence features, stronger platform security and expanded virtualization options for hybrid cloud and deployments in sovereign environments, where data location is an issue. In a separate ...

Informatica beats sales forecasts as Salesforce acquisition nears

Enterprise data management company Informatica Inc. reported a strong third quarter for 2025, with cloud subscription revenue rising 31% over the same period last year and overall revenue slightly surpassing analyst expectations. The company also detailed ongoing efforts to expand its artificial intelligence offerings and said its pending acquisition by Salesforce Inc. is on track. ...

Exclusive: Lemony says its dynamic prompt routing tool cuts AI costs by up to 85%

Lemony.ai, the operating name of Uptime Industries Inc., today is releasing an open-source tool that it says can cut artificial intelligence application development costs by dynamically routing prompts to the most cost-effective language model available. Cascadeflow aims to help developers reduce application programming interface spending without compromising quality or performance. Most developers hardcode large language models ...

Kyndryl revenue declines but profits beat expectations as shift to higher-margin services continues

Kyndryl Holdings Inc. reported a small revenue decline but a higher profit for its fiscal second quarter. The information technology services company said revenue for the quarter ended Sept. 30 fell 1% year-over-year to $3.7 billion, below analyst expectations of $3.84 billion. Measured in constant currency, revenue declined 3.7%. The company said the decrease reflected ...

AI analytical agent caps a wave of new and enhanced Snowflake products

Snowflake Inc. today announced the general availability of Snowflake Intelligence, the centerpiece of the company’s latest wave of artificial intelligence-driven products aimed at allowing employees across skill levels to derive insights from enterprise data. Announced in June at Snowflake Summit 2025, Snowflake Intelligence enables users to ask complex business questions in natural language, leveraging both ...

RapidFire AI applies parallelization to speeding RAG workflows

Startup RapidFire AI Inc. today released an open-source software package aimed at simplifying the development of the pipelines that are increasingly central to enterprise artificial intelligence applications. The package, RapidFire AI RAG, extends the company’s “hyperparallel experimentation framework” to allow developers to simultaneously test and evaluate different configurations of chunking, which divides large documents into ...

Databricks expands tools for governing and evaluating AI agents

Databricks Inc. today announced a series of updates to its flagship artificial intelligence product, Agent Bricks, aimed at improving governance, accuracy and model flexibility for enterprise AI agents. The announcements, part of its “Week of AI Agents,” include new features in the MLflow open-source platform for managing the machine learning lifecycle, a marketplace for Model ...